Real world experience

Content Designer
Broxbourne Borough Council –
March 2019 – September 2019
Working on behalf of Sopra Steria.

Lead designer for:

  • tone of voice and writing guidelines for digital services and social media platforms
  • all content for web pages, email and confirmation pages, form labels, error messages and hint text
  • privacy policy and cookie notices
  • screen text for location assets

Tools: Jadu, Jira, Teams and GatherContent

Content Designer
UK Visa and Citizenship Application Services –
May 2018 – September 2018
Working on behalf of Sopra Steria.

Lead designer for:

  • tone of voice and writing guidelines
  • all content for core and additional services, appointment booking, document upload, alerts and error messages
  • terms and conditions, privacy policy and cookie notices
  • all location assets including posters and screen text

Solution Director
CSC Computer Sciences
December 1999 – December 2016

James worked for CSC Computer Sciences for 17 years as a bid writer, project manager, programme director and solution director. He was the Business Process Solution Executive for CSC’s Telehealth and Coordinated Healthcare offerings, and for seven years was CSC’s global solution and programme director for the overseas biometric-enabled visa application programme, working alongside stakeholders in the UK, Australian and Schengen governments. He was directly responsible for the in-country set up of visa application centres in the Americas, Western Europe, North Africa and the Middle East (including Iraq).

At the end of 2016 James took voluntary redundancy in order to divide his time between business writing and working on his own creative projects. While he was at CSC he worked on the following assignments:




In the distant (and dim) past James shovelled wet concrete for a paving slab manufacturer, drove a 7.5 tonne tipper truck (badly), worked as an auxiliary nurse in a geriatric unit, briefly edited sports reports for a local newspaper, and was the user-liaison clerk for a Lloyds underwriting agency.